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Author Profile

GAUTAM SHANDILYA

Scope Database Author ID : 000000001320
Affiliation(s) :

2018-2018 (Birla Institute of Technology, Mesra,Ranchi, Jharkhand,India)

Subject area: CRM and Service Management Marketing Management

Documents by author

2

Total citations

0

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Document title	Authors	Year	Source	Cited by
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON CUSTOMER LOYALTY AND RETENTION IN HOTEL INDUSTRY OF JHARKHAND	Sanjiv Kumar Srivastava, Bibhas Chandra, Gautam Shandilya	2018	International Journal of Civil Engineering and Technology	5
IMPACT OF CONSUMERS` PERCEPTION ON THE SERVICE QUALITY OF FAST-FOOD SECTOR	Gautam Shandilya, Saumya Singh, A.R. Srivastava	2018	International Journal of Mechanical Engineering and Technology	0

Authors	Affiliation
Sanjiv Kumar Srivastava	Birla Institute of Technology, Mesra
Bibhas Chandra	Indian Institute of Technology (Indian School of Mines) Dhanbad
Saumya Singh	Indian Institute of Technology (Indian School of Mines) Dhanbad
A.R. Srivastava	Birla Institute of Technology Lalpur

Subject Area	Count
CRM and Service Management	1
Marketing Management	1