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Author Profile
SANJIV KUMAR SRIVASTAVA
Scope Database Author ID :
000000060393
Affiliation(s)
:
2018-2018 (Birla Institute of Technology, Mesra,Ranchi, Jharkhand,India)
Subject area:
CRM and Service Management
Documents by author
1
Total citations
0
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Documents
2 co-authors
Topics
Document title
Authors
Year
Source
Cited by
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON CUSTOMER LOYALTY AND RETENTION IN HOTEL INDUSTRY OF JHARKHAND
Sanjiv Kumar Srivastava
,
Bibhas Chandra
,
Gautam Shandilya
2018
International Journal of Civil Engineering and Technology
5
Authors
Affiliation
Bibhas Chandra
Indian Institute of Technology (Indian School of Mines) Dhanbad
Gautam Shandilya
Birla Institute of Technology, Mesra
Subject Area
Count
CRM and Service Management
1
